Next to Outgoing Server (SMTP), type 465. Next to Use the following type of encrypted connection, select SSL. Select the account you want to change and click Change. In Microsoft Outlook 2010, click File, and then click Account Settings. To change your Outlook SMTP port settings If the default settings don't work, you can try some alternate ports. Sometimes ISPs or network providers block specific ports for security reasons. If you can receive email but can't send any messages in Outlook, double-check that you're using the correct port number. Typically, SSL and port 465 work most of the time. (You can use the same password again.)Īfter resetting the password, try setting up the email account again. If you've verified that your password is correct by successfully logging in, but you still can't set up email through Outlook, reset your Workspace Email password. See Server and port settings for Workspace Email for more information. Your server names might also be different than our default setup depending on which type of email plan you have and where you purchased it. 
Double-check that you're using the correct incoming and outgoing servers (host names), email address, and password to connect to your email account. Step 2: Double-check your settingsĪdding server and account information can be tricky it's easy to mistype a letter or two.
For more information, see Create my Workspace Email account or Reset a user's Workspace Email password. You might need to contact the system administrator who set up your account. If you can't sign in, double-check that your email account is set up and you have the correct email address and password. Step 1: Make sure you can connect to Workspace mailįirst, connect to Workspace Mail in your web browser to make sure you have an account and that your user name and password work.
Manually add my Workspace Email to Outlook 2010 or 2013 (Windows). In the meantime, you can always use Workspace webmail to check and send email.īefore trying any troubleshooting steps, please try setting up your email manually in Outlook: Use the following information to troubleshoot common issues when setting up email in Outlook.
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